Refund & Return Policy

Refund & Return Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 7–14 days of receiving your order (choose what fits your store). To be eligible for a return:

  • The item must be unused and in its original packaging
  • Proof of purchase is required
  • The item must not be damaged due to misuse

Non-returnable items

Some items cannot be returned, including:

  • Personal care or hygiene products (if opened)
  • Clearance or final sale items
  • Items damaged due to customer misuse

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, your refund will be processed to your original payment method
  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within the return period.

Shipping Costs

  • Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect)
  • Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive the wrong item or a damaged product, please contact us immediately with photos so we can resolve the issue quickly.